Responsible Gaming
at djwin

1. Our Commitment to Safe Play

At djwin, we believe that online gaming should be an enjoyable form of entertainment — nothing more. We are fully committed to providing every player in Bangladesh with an environment that is not only thrilling and rewarding, but also safe, transparent, and fair. Responsible gaming is not an afterthought at djwin; it is a core pillar of how we operate.

djwin's responsible gaming programme has been designed with the Bangladeshi player in mind. We understand that access to online gaming is increasingly easy, and we take our duty of care seriously. That duty includes giving you the tools to manage your own play, helping you recognise the early warning signs of problem gambling, and ensuring that professional support is always within reach.

Gambling should always be a conscious choice made within personal financial and time boundaries. djwin's platform is built so that those boundaries are easy to set, easy to adjust in a responsible direction, and impossible to circumvent in the heat of the moment. We are proud of the safeguards we have put in place, and we remain committed to improving them continuously as our player community grows.

2. Age Restriction and Verification

djwin operates an absolute minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting activity on the djwin platform. This is a non-negotiable requirement that applies to every player in Bangladesh without exception.

To enforce this policy, djwin conducts identity and age verification (KYC) for all registered accounts. During the verification process, players are required to submit a valid National Identity Card (NID), passport, or other government-issued identification document that confirms their full name and date of birth. Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended and any funds held will be returned to the verified payment source.

Protecting Minors

djwin strongly encourages parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing online gambling platforms. If you are a parent or guardian and you believe a minor in your household has accessed or registered on the djwin platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify from the inside. djwin encourages all players to regularly reflect on their gambling behaviour and to take action early if they notice any warning signs. The following self-assessment questions are provided to help you evaluate your relationship with gambling honestly.

If you answered yes to two or more of the questions above, it may be a sign that gambling is having a negative impact on your life. djwin strongly encourages you to use one of the player protection tools described in Section 4 or Section 5, and to reach out to the support resources listed in Section 6. You do not need to be in crisis to ask for help — early intervention produces the best outcomes.

4. Player Protection Tools

djwin provides a comprehensive set of player protection tools that you can activate at any time from within your account settings. All tools are available to every registered player at no cost, and most take effect immediately upon activation.

How to Activate These Tools

• 1
  Log in to your djwin account Navigate to djwin.club and log in using your registered credentials.
• 2
  Go to Account Settings Select the "Responsible Gaming" or "Player Protection" section from your account menu.
• 3
  Choose your tool Select the limit or restriction you wish to apply. Enter the desired value or duration.
• 4
  Confirm and save Confirm your selection. Restrictive changes take effect immediately. Limit increases require a mandatory review period.
• 5
  Contact support if needed If you cannot find a setting or need assistance activating a tool, contact our team at [email protected] at any time.

5. Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available at djwin. It is designed for players who have decided that they need to stop gambling entirely for an extended period. When you self-exclude, your djwin account is immediately closed and you will be blocked from creating any new accounts on the platform for the duration of your chosen exclusion period.

Exclusion Period Options

• 6 months: The minimum self-exclusion period. Suitable for players who wish to take a significant break and reassess their habits with professional support.
• 1 year: A longer exclusion for players who recognise that they need extended distance from gambling to address underlying issues.
• 5 years: An extended exclusion for players with more serious concerns about their gambling behaviour.
• Permanent (lifetime): A permanent closure with no option to reinstate the account. This is the appropriate choice for players who have determined that gambling should no longer be part of their lives.

What Happens During Self-Exclusion

During an active self-exclusion period at djwin, the following apply:

• Your account is immediately suspended and you cannot log in.
• Any available balance will be returned to your verified payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
• You will be removed from all marketing and promotional communications.
• Attempts to create new accounts on the djwin platform during the exclusion period will be identified and blocked.
• The exclusion period cannot be shortened once activated — it must run its full course.

How to Request Self-Exclusion

To activate self-exclusion, contact djwin's support team directly at [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion duration clearly. djwin will process all self-exclusion requests within 24 hours of receipt and will confirm activation by email or SMS to your registered contact details.

6. Support and Help Resources

If you feel that gambling is becoming a problem for you or someone you care about, reaching out for support is the most important step you can take. djwin encourages all players to make use of the professional, confidential support services available. Seeking help is a sign of strength, not weakness.

Contact djwin Support

djwin's dedicated responsible gaming team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected] — please use the subject line "Responsible Gaming Support" so that your message is prioritised and routed to the appropriate team member immediately. We will respond within 2 hours during peak hours (08:00–24:00 BST, UTC+6) and within 6 hours during off-peak hours.

National and International Support Organisations

In addition to djwin's internal support, we encourage players to contact independent gambling support services. These organisations offer free, confidential, and professional help:

• Gamblers Anonymous: A fellowship-based support network for individuals struggling with compulsive gambling. Resources and peer support meetings are available internationally, including online formats accessible from Bangladesh.
• GamCare: An internationally recognised gambling support charity offering counselling, helpline services, and self-help resources for individuals affected by problem gambling.
• BeGambleAware: Provides information, advice, and support for anyone affected by problem gambling, with a focus on prevention and early intervention.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides emotional support services in Bangladesh. If gambling-related stress is affecting your mental health, professional counselling services are available.

7. Tips for Safe and Enjoyable Play

Responsible gaming is an active practice, not a passive one. The following guidelines are provided to help every djwin player maintain a healthy and enjoyable relationship with online gaming throughout their time on the platform.

• Set a budget before you play. Decide in advance the maximum amount in BDT that you are willing to spend in a given session, week, or month — and stick to it. Use djwin's deposit limit tools to enforce this automatically.
• Treat gambling as entertainment, not income. The randomness of games means that no outcome can ever be reliably predicted or guaranteed. Never gamble with money you cannot afford to lose.
• Take regular breaks. Step away from the screen periodically during a session. Use djwin's session timer and reality check features to remind yourself to pause and reflect.
• Do not gamble when you are emotional. Avoid playing when you are feeling stressed, anxious, depressed, or upset. Emotional states impair judgement and increase the risk of impulsive, high-stakes decisions.
• Do not chase losses. Accepting losses as part of the entertainment experience is essential. Increasing your bets to recover previous losses is one of the most common patterns associated with problem gambling.
• Keep gambling separate from alcohol and other substances. Playing while intoxicated reduces inhibition and impairs the ability to make considered decisions. djwin recommends never gambling under the influence.
• Know the rules of every game you play. Understanding game mechanics, return-to-player (RTP) rates, and house edge helps set realistic expectations and reduces frustration.
• Balance gaming with other activities. Ensure that gambling remains one leisure activity among many. Maintain your personal relationships, professional responsibilities, and physical health alongside your entertainment choices.
• Talk to someone you trust. If you feel uncomfortable discussing your gambling with family or friends, that discomfort itself can be a warning sign. Openness about your gaming activity is a hallmark of healthy, recreational gambling.

8. Contact Our Responsible Gaming Team

djwin's responsible gaming team is here to help — whether you have a question about our tools, want to activate a limit or exclusion, or simply need someone to talk to about your gambling habits. There is no judgement and no pressure; our team's sole purpose in this context is to support you.

• Email: [email protected] (subject line: "Responsible Gaming Support")
• Response target: Within 2 hours during 08:00–24:00 BST (UTC+6), within 6 hours outside those hours
• Available: 24 hours a day, 7 days a week, 365 days a year
• Languages: English

You may also contact us to request a copy of your complete account transaction history, gaming session log, or any personal data djwin holds about you. These requests are handled free of charge and processed within 5 business days in accordance with djwin's Privacy Policy.